New Phone?

If you have a new phone, you can use your OLD phone to help you setup 2-Step Verification on your NEW phone. See instructions available at https://help.thekey.me/article/506-adding-a-new-device

However, if you no longer have access to your OLD phone (or the phone no longer functions), the Cru Help Desk must manually Reset your 2-Step Verification for you before you can proceed. Contact them using the link above, via http://help.cru.org/ or email help@cru.org.