My email or password is not working

Having trouble signing in? Don’t worry, we can help.

If you typed in your email and password and received an error message, it means that either your email or password is incorrect. As a security precaution, we don’t reveal if it is your email or your password that is incorrect. As soon as one of those is revealed, it’s easier for a hacker to get in. Consider that your free tip for the day.

What you need to do is click forgot password and type the email address you have been trying. If you receive a reset your password email message, then it means that your password was incorrect.




If you receive an error message after putting in your email address, then it means that the email account you are trying is not registered on The Key. Repeat the process but this time use another email address you have.